FAQs / Managing your home loan

What happens if I experience financial hardship?

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Be assured there are options available to help, but what exactly is financial hardship? It’s when you’re finding it hard to make your loan repayments.

When financial hardship comes up it’s often associated with an unexpected change in your circumstances. These changes could include job loss or reduced hours, a relationship change, a family death or major illness, or a natural disaster. These are major life events and can affect your finances.

If you have trouble keeping up with your loan repayments, you can call our funder, Bendigo and Adelaide Bank, on 1300 650 259 and talk to a member of their Mortgage Help team. The sooner you contact them, the sooner they can try to help you.

The team member you speak with will consider your personal circumstances and suggest the most suitable option for your situation. The kinds of things that they’ll consider are your income and expenses, your assets and debts, and what’s likely to happen in the future. They may offer any of the following options depending on your situation:

  • Pausing or reducing your payments for a set time period
  • Extending your loan period so that you can lower your repayments and pay off your loan over a longer period.

The sooner you contact the bank’s Mortgage Help team, the more options they are likely to have to help you.

These useful resources are also available:

  • Money Smart – a federal government initiative with free tools, tips and guidance to help Australians take control of their money. It also includes information on government support and other support organisations. Visit moneysmart.gov.au.
  • National Debt Helpline – you can call them on 1800 007 007 to speak to a financial counsellor and their website (ndh.org.au) has easy to use, step-by-step guides on how to tackle debts.