FAQs / Security & Privacy

What is Tic:Toc's data security?

All FAQs

A home loan is serious business, and so is your security. Don’t let your data get caught up in the administrative lag of legacy banking systems and processes. Our awarded digital processes have been built with security in mind, with encrypted data streams that give our customers peace of mind.

We built the tech

We are the only lender who built their own proprietary tech and it’s so good, other lenders, including two of Australia’s biggest five banks, use it too.

Kick-ass security

Our tech protects your data. Plus, we’re backed and funded by Australia’s fifth-largest bank to give you the assurance that we respect and protect your information.

We keep your data safe

We’d never share your data, nor do we sell it off. It’s encrypted and used solely for the purpose of assessing you for a home loan product.

Government guaranteed

We give our customers the same protections as a bank. Unlike other lenders, our home loans offset accounts won’t leave you exposed in the unlikely event something goes bad.

We’re certified secure!

At Tic:Toc we take your security seriously. So seriously in fact, that we got our whole team to undertake SOC 2 training. What is it? It’s a rigorous auditing procedure that ensures our services securely manage your data, and we’ve passed! Showing we’re legit in protecting your privacy.

This is not just a box we ticked, SOC 2 informs how we manage our customers’ information. The ‘trust service principles’ of security, availability, processing, integrity, confidentiality, and privacy guide how we conduct our business ongoing…it’s like a promise to you that we don’t just care because it’s fashionable…we care because it’s essential.

Other nitty-gritty bits

Our online service is bound by the provisions of the Privacy Act 1988 (Cth), including the Australian Privacy Principles. As logic has it, please be aware that we are not responsible for the privacy practices of other sites, such as Facebook, which you may connect to via our website. When you go to other websites from here, we advise you to be aware and read their own privacy policy. Ours is here.