Inside Tic:Toc / Tockers

Jordan, Training Lead

3 min read

Bailey Underwood

Jordan gives an inside look at his role as Tic:Toc's Training Lead as part of our Operations team. Hear about his unique experience, and what makes him tick.

What was it like to apply for the role?

The team were super welcoming. I received a call from someone pretty quickly after expressing my interest and was introduced to some of the team straight away. This made things really easy when it came to coming in and being interviewed because I had already established a connection.

Tic:Toc’s office is quite open and airy. Does this differ from your previous workplaces, and do you prefer it?

Definitely. In my last workplace, you were lucky if you had a window. Moving to an open-air office is great and I love the plants!

Can you explain your current role?

I work in operations as the Training Lead. It’s cool because I get to help new staff get their feet on the ground and get to set a great foundation of who we are culturally.

What was your previous role?

I was previously a Credit Assessor here at Tic:Toc and loved it!

What was the most important lesson you learned from your previous role?

I learnt a lot about our customers and really started to value conversations with the people I was helping. It was cool being able to explain the banky stuff to people who had no idea about lending and I really liked helping people achieve things like buying their first home.

What advice would you give to someone wanting to get into a similar role?

I would encourage them to give us a call.

What do you find most rewarding about your role?

The best part about my role is helping people get to a stage where they’re kicking goals. There’s always a transition you go through when you start a new role where you’re building up your rhythm and getting confident in your new tasks. So, for me, it’s really rewarding seeing people confident, happy and achieving their goals.

There’s always a transition you go through when you start a new role where you’re building up your rhythm and getting confident in your new tasks. So, for me, it’s really rewarding seeing people confident, happy and achieving their goals.

Jordan, Training Lead

What type of project excites you most at Tic:Toc?

I really like projects that make things easier for people. I think we are leading the pack in the digital home loan space. So, it’s really cool when we get to give our feedback and leave an imprint on new software or changes to how we do things. I really like that I can be myself here and feedback gets taken on board whenever we’re doing something cool and new.

How do you see your role evolving over the next 5 years? 10 years? Beyond?

I think the credit scene and credit assessor role will change more and more as banks break into the digital space. I think the role will become more exceptions-based; meaning technology will do the heavy lifting and credit assessors will focus more on what can’t be automated.

Everyone makes mistakes. Have you ever made a particularly memorable one, and what did you learn?

My biggest mistake was not getting on board earlier. I spent a lot of time in limbo about Tic:Toc and saw many openings come up. Having been here for over a year, I’ve now heard the journey we have been on and wish I was part of it earlier.

How did you get started in your field?

To be honest, I had no intention of entering this field. I had just come back from an overseas holiday after completing a finance degree at university and saw an agency ad for a role in shares. Being young and enthusiastic I rang them straight away. Unfortunately, the news was not good; I was never going to be a high-flying share trader in a pinstriped suit. I was, however, recommended for a role in credit at a big bank. This was what I believe to be a blessing in disguise as it got me to where I am today. I really loved my time learning about mortgages and helping people achieve their homeownership dreams

What motivates you to get out of bed in the morning?

Coffee!

You win $10 million playing Powerball. Do you keep working?

I would probably stop working... however, I would set up my illustrious millionaire diary so that I could visit Tic:Toc as much as possible. I would still need to participate in our rituals, random clapping, weekly updates, small talk over who’s who in the crypto scene and God forgive I lose my spot in the coffee rounds!

Interested in a career with us?

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